Driver Support Customer Services

Driver Support Customer Services

Salary:
£24,ooo

DO YOU WANT A ROLE WHICH IS NEVER BORING AND WHERE YOUR INPUT IS VALUED

LOOK NO FURTHER OUR CLIENT NEEDS YOU!

Offering the highest quality of service for generic or bespoke in life enquiries that do not naturally fall within the remit of a specialist team throughout the business.

The purpose of the role is to support our clients customers by delivering the best service, through knowledge, education and passion.

* Take full accountability for the work and service you deliver, striving to exceed KPIs and SLAs
* Responsible for all inbound and outbound interactions in the team
* Own any interaction through to completion, pro-actively chasing responses internally and externally where needed to complete a task
* Respond to all interactions articulately and professionally, providing all the information required first time
* Able to deliver difficult messages, using each opportunity to explain and educate
* Champion and be empowered in first contact resolution (FCR)
* Take calls instead of sending emails in the first instance where appropriate
* Management of internal and external systems, keeping information accurate and up to date
* Demonstrate an ability to resolve complaints and difficult enquiries with first interaction

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