Working for a dynamic and employee focused Company, the role is to efficiently and effectively manage our clients order bank, from new order placement with dealer networks, to the successful delivery of new cars to drivers.
• Responsible for all inbound and outbound interactions in the team
• Own any interaction through to completion, proactively chasing responses internally and externally where needed to complete a task
• Respond to all interactions articulately and professionally, providing all the information required first time
• Must be able to at times deliver difficult messages, using each opportunity to explain and educate
• Makes calls instead of sending emails in the first instance where possible
• Management of internal and external systems, keeping information accurate and up to date