Part of the customer service administrator role will be to, deal with customers directly by answering phone calls and emails. You will need to think quickly and creatively in these interactions to provide a good brand image and great customer service.
You will receive orders via phone, email, which you respond to and process accordingly. It’s important that orders are processed on time and to schedule so that customers know when they’ll receive their order.
If a customer has an issue with a product or their order, customer service administrators handle it in a professional and polite manner. Strong customer service skills are vital to this part of the role.
You will need to have a confident telephone manner and be able to communicate in a professional manner at all levels.
The ideal candidate will have, good organisational skills, ability to work to deadlines, be an excellent team player, previous customer service experience preferred.
Please call Jenny for more details