Customer Resolution Manager

Customer Resolution Manager


To thoroughly investigate, educate and explain the context of all escalated complaints. To
help promote and educate our drivers and employees on first contact resolution and
continual improvement.

Skills Required:

* Excellent communication skills, written, oral and aural
* Intermediate word, excel and PowerPoint skills
* Commercially and financially astute
* Strong attention to detail
* Self-manager who must be able to prioritise work and multi-task to meet strict SLAs
* Ability to work to tight deadlines and demanding targets
* Tenacity to see multiple tasks through to successful completion at any given time

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