Account Manager

Account Manager

27,000 - 29,000 Negotiable

Our client a leading provider of Lease vehicle service to individuals and Companies are seeking a new member to join their team.

The SME Account Manager will manage with existing accounts leased vehicles via Salary sacrifice and Contract Hire managing relationships with new and current customers.

•Providing pro-active account management to customers for our leasing and contract hire customers
•Identify and manage opportunities within existing customers improving visibility, processes and order take where possible
•Documentation of customer contacts and agreements
•Work with the Marketing team to strengthen customer relationships especially with the launch of new accounts
•Provide strategic and practical resolutions for the customer’s requirements and needs
•Handling of and taking responsibility for enquiries (internally and externally), providing essential documentation, information and advice where necessary
•Working with all levels and areas of the business but predominately with Customer Service, the Implementation and the Sales Team
•Help with customer issue management and resolution
•Telephone health checks with key allocated accounts
•Quoting for drivers where necessary and follow up
•Work with the Implementation team for the introduction of SME accounts to ensure the smooth transition from prospect to customer status
•To create cohesion with the CS team in order to improve communications with customers and internally

You will bring
•Established history of rapport building and relationship management at a strategic level
•Customer care excellence
•A high level of IT literacy; with a robust knowledge of Excel, Word, PowerPoint and online systems
•Tenacity to see multiple tasks through to successful completion at any given time
•Ability to work to tight deadlines and demanding targets
•Strong attention to detail with an excellent customer service ethos
•Personal presence and credibility; demonstrating enthusiasm and self-motivation
•Positive, proactive and enthusiastic
•Full UK driving licence

From day 1

• 25 days holiday
• Pension – auto enrolled after 3 months 3% ER, 5% EE contribution
• Death in service – 4x salary
• Free eye tests
• Gym discount on the park
• Friends with benefits – up to £1k for a successful business referral
• Vectis card – discounts on various shopping deals
• Perkbox – same as Vectis card
• Free bus service from Watford train station to Croxley Park
• Daily fresh food baskets
• Christmas party
• Annual Away Day in the summer

On completion of probation
• Discretionary bonus scheme based on performance
• Private medical cover
• Cycle scheme
• Eligible for car scheme

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