Our client is a dynamic value-add distributor in the IT industry, experiencing remarkable growth as they enter their fourth year of operations. With a dedicated team of eight individuals, they have become experts in their field, and their unique selling point (USP) lies in their commitment to delivering exceptional customer service. Born out of a fusion of experience, timeless values, and an identified market gap, they specialise in distributing device accessories and consumer electronics, focusing on the education and B2B sectors. Their vision is to revolutionise distribution by adopting a more personalised and flexible approach, ensuring their resellers feel like top-tier partners, not secondary options.
They aspire to make their customers feel valued by responding affirmatively to channel demands, making agile decisions, and offering utmost flexibility. Drawing from their team’s combined years of experience and in-depth knowledge of how a distribution partner can best serve resellers, their mission is to expand their presence in new markets and build lasting brand loyalty within the channel.
As a Sales Administrator and Customer Services Executive, your responsibilities will include:
Contacting existing and prospective customers: Reach out to customers with the client’s latest offerings and solutions, helping them find the products and services that best meet their needs.
Customer communication: Engage with customers both before and after sales, ensuring their satisfaction and addressing any questions or concerns they may have. Ensuring all transactions are logged and meet with pre agreed terms and conditions.
Sales quote and transaction processing: Efficiently handle the processing of sales quotes and transactions, ensuring a smooth and reliable ordering process for customers.
Customer enquiries and concerns: Respond to customer enquiries and address any concerns, resolving issues in a professional and timely manner.
Product and service knowledge: Maintain an in-depth understanding of client’s products and services, allowing you to provide accurate information and support to customers.
Assisting with overflow: Help manage overflow from colleagues, ensuring that all customers receive the attention and assistance they require.
General assistance and ad-hoc duties: Contribute to the smooth operation of the business by providing general assistance and handling ad-hoc tasks as needed.
To excel in this role, the following qualifications and attributes are essential:
Proficiency in Microsoft Office: Comfortable with all Microsoft Office packages, enabling you to efficiently handle various administrative tasks.
Previous office/administrative experience: A background in office or administrative work is required, demonstrating your ability to manage tasks effectively.
Effective telephone manner: Possess strong verbal communication skills and a professional phone manner to engage with customers.
Good written and verbal communication skills: Demonstrate strong communication skills, both in writing and speaking, to interact effectively with customers and colleagues.
Appetite to learn: A strong desire to acquire new skills and knowledge and grow within the organisation.
Organised: Stay organised in a dynamic work environment and effectively manage your workload.
Able to prioritise a changing to-do list: Adapt to shifting priorities and manage your tasks efficiently.
Comfortable working individually and as part of a team: Be capable of working independently while also collaborating effectively with your team.
Location: Reside in Hertfordshire or North London.
Driving license and ability to travel: Possess a valid driving license and the ability to travel as required for business purposes.
As a Sales Administrator and Customer Services Executive, you can expect the following benefits:
Competitive salary: Receive a competitive compensation package commensurate with your skills and experience – Circa £30,000 per annum
25 days of annual leave per annum:
Mentoring: Benefit from mentoring opportunities to enhance your professional development.
Fantastic opportunity to learn and grow: Be part of a dynamic, growing company where your contributions will make a significant impact on our success.
Join the client on its exciting journey as they continue to expand and redefine the IT distribution landscape. Apply today and be a vital part of their mission to provide exceptional service and build lasting brand loyalty in the channel.
Respond to customer enquiries via phone, email, and chat in a timely and professional manner
Provide accurate information about products and services to customers
Resolve customer complaints and issues effectively and efficiently
Process orders, returns, and exchanges
Maintain customer records and update information as needed
Collaborate with other team members to ensure excellent customer service
Follow company policies and procedures when interacting with customers
Previous customer service experience preferred
Excellent communication skills, both written and verbal
Strong problem-solving skills and ability to think quickly on your feet
Ability to multitask and prioritize tasks effectively
Proficient in using computer systems and software applications
Ability to work well in a team environment
They offer competitive pay, benefits package, and opportunities for career growth. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience.