Our client is an award-winning company who provide a popular car leasing scheme to individuals and companies. With over 900 customers they are currently undergoing a recruitment drive.
Our client is based in a fantastic location in Croxley Green with free buses provided from Watford Train station to their premises.
Working within a small dedicated team within the office you’ll be providing customer service excellence and sales support to the entire business. Reporting to the supervisor of the Employee Engagement team, you’ll work closely with the rest of the Employee
Engagement Team and contribute to the continued growth and development of our clients rapidly expanding business.
The role involves
Outbound proactive calls to customer base to directly sell the car scheme to interested parties.
Monitor workload with a seven day untouched case turnaround
To deal with a high amount of inbound calls – conversion and follow up so secure an order.
Consultative approach to overcoming customer objections
Dealing directly with customers via phone & email
Checking and communicating lead-times for motor vehicles
Arranging bespoke quotations for customers
To communicate special offers announced by the business to enhance order count
Attending driver roadshows and launch events, follow up on feedback and competitions
Updating customers on progress of their quote, suggesting alternatives suitable for their needs
Assisting customers with initial login and assistance with the ordering process
Liaise and network with a range of stakeholders, e.g. customers, drivers, colleagues, suppliers and partner organisations
Keep up to date with new vehicles on the market and test drive internal demo cars to enhance knowledge
Monitor live chat
You will bring
A knowledge of or a desire to have a comprehensive understanding of different car leasing schemes
Sales experience
Extensive vehicle knowledge
Team player
A proven ability to proactively plan, problem solve and prioritise
Ability to work well under pressure
A warm, enthusiastic and outgoing personality and you are self-motivated, driven, strong attention to detail with a flexible approach
BENEFITS
In addition to an excellent salary and bonus schemes
From day 1
• 25 days holiday
• Pension – auto enrolled after 3 months 3% ER, 5% EE contribution
• Death in service – 4x salary
• Free eye tests
• Gym discount on the park
• Friends with benefits – up to £1k for a successful business referral
• Vectis card – discounts on various shopping deals
• Perkbox – same as Vectis card
• Free bus service from Watford train station to Croxley Park
• Daily fresh food baskets
• Christmas party
• Annual Away Day in the summer
On completion of probation
• Discretionary bonus scheme based on performance
• Private medical cover
• Cycle scheme
• Eligible for car scheme