· Administration of job sheets, invoicing and review/approving of productive and non- productive hours, and the preparation of quotations.
· Administration of rental fleet and rental contracts
· Administration of service contracts
· Administration of WOL (warranty on line), MOL (machines on line)
· Provide an efficient administrative service for warranty claims and procedures in liaison with the aftermarket team
· C4S / Certiq- ensure that documents are attached to the relevant customer / machine and communicated to the aftermarket team
· Liaise with internal and external colleagues to expedite requests. e.g. service orders, price, delivery, order or invoice queries.
· Proactively coordinate sales/purchase needs for customers & service engineers.
· Configure service/customer quotations for standard parts requirements.
· Answer customer / service engineer & business line managers’ queries.
· Parts/goods handling administration, in and outgoing (receiving / dispatch).
· Assist management of offsite warehouses
· Provide basic technical information to Customers.
· Update & maintain computer databases.
· Work with accounts dept., to ensure all queries are resolved.
· Communicating with courier and delivery companies when required
· Maintain PPE & Service tool records
· Maintain departments training record folders
· Administer customer training / certificates / records
Experience & Educational requirements
General standard of education i.e. GCSE / O’Level or equivalent.
Has attained passes in English & Math’s
Proven experience in internal sales / service
Has excellent interpersonal skills, is computer literate – i.e. MS office, SAP experience would be an advantage.
Understands and demonstrate an awareness of the link between their role and the business. Able to express ideas and receive and exchange information clearly. Able to establish and implement a systematic course of action to achieve an objective effectively and efficiently. Maintain a clear focus on customer satisfaction; take action when needed to meet the expectations of the customer.
Flexible attitude to work, self-motivated & able to work on own and as part of a team